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Online proof preview images
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PhotoKathy
Date Posted: May/10/2010 9:14 PM
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I have low res proofs from a recent shoot on a web page so the customer can preview them for ordering, and they called me yesterday to say, my kid's eyes have dark circles... when I zoom in on the screen I can see dog hair on the carpet....

Wow. How hard is it to understand that a disclaimer *on the same web page* that says "these are unedited, unretouched previews" and "images that are ordered for prints will be retouched" means exactly that. Which I had also explained in person....

And with the "edit only those ordered" business model, the customer also does not understand what takes so long after giving me the order until they get the prints.

Maybe I need a different business model... edit first, then post them? But with a large number of images, that's a huge commitment of time and no guarantee that enough prints will be ordered to make it worth the time.


Which do YOU do -- edit all first before making proofs available (so the customer sees previews that truly reflect what the prints will be) - OR display the unedited proofs and touch up only those that are ordered?

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Canon user (50D).

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Paparazzi Cathy
Date Posted: May/11/2010 3:37 PM
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You will lose either way. If you do the editing first, you risk editing pictures that won't be ordered. However, it seems that the customer should see the final picture.

(I edited pics before giving to the parents from the daycare. Mostly to clean up snotty faces, and boo-boos.)

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No one takes a picture of something they want to forget.

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E.
Date Posted: May/12/2010 3:19 PM
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I never show all the images I take. For seniors and family portraits they see about 20 proofs out of about 60 or so shots. These are then retouched to remove blems, soften complextion, etc. so the customer sees what they will get.

In some peoples minds if you say retouched they think $$$. Most likely they won't ask about a charge but they will be thinking it.

 Message edited by: E. on 05/12/2010 15:21:27

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PhotoKathy
Date Posted: May/14/2010 1:36 AM
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I guess this is the benefit of "package pricing" - gives enough profit margin to cover the cost of your time retouching X number of images.

But then, the customer wonders why it takes so long to see their pictures! (e.g. "They're digital, so I can see them tomorrow, right?")

Yeah, this actual customer thing is still new to me. I'll work thru my bugs and find a better balance soon enough, I'm sure.

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Canon user (50D).

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Easy8
Date Posted: May/12/2017 8:37 PM
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I shoot tethered an put the photos I like into a folder no more than 5 of each pose. I than show them to client who picks the one they want right there an now.

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